💡 Need help understanding how billing works in Kontentino? This article covers everything you need to know about invoices, VAT, available discounts, and refunds in Kontentino.
Where can I find my invoices in Kontentino?
All Admins and Managers in your Kontentino account can view and download invoices. To access them, go to Settings → Billing Dashboard → Invoices. From there, you can easily download any invoice you need for your records.
Can invoices be sent to my email automatically?
At the moment, invoices cannot be sent directly to your email. They are only available for download from Billing Dashboard → Invoices. This way, you always have centralized access to all billing documents in one place.
Note: If you’d like to receive invoices by email, you can submit this request through our Product Roadmap — and while you’re there, feel free to share any other ideas on how we can make Kontentino even better.
How is VAT calculated?
The tax is calculated based on the type of business you perform (an individual or a company) as well as the country you specify in the billing address section in the Billing dashboard.
If you are a company, and:
You are located in the European Union, and you have provided a valid VAT (enterprise) number – no tax is applied.
You are located outside the European Union, and you have provided a Business ID – no tax is applied.
You are located in Slovakia – the tax 23% is applied.
If you are an individual, and:
You are located in the European Union – the tax of the country you are located in is applied.
You are located outside the European Union – the tax of Slovakia (Kontentino HQ) is applied.
Do you offer any discounts on Kontentino plans?
Yes, there are two occasions at which you can receive a discount on your Kontentino subscription:
Annual subscriptions include savings compared to monthly billing.
Kontentino proudly supports nonprofits with a 50% lifetime discount. To claim this offer, simply provide a copy of your determination letter or another official document confirming your nonprofit status. Send us the proof, and we’ll apply the discount to your account.
Do you offer refunds?
No. Kontentino subscriptions are billed monthly or annually in advance. Payments are non-refundable — including early termination, downgrades, or discontinued use.
✅ Keeping your billing details clear and up to date helps ensure smooth payments and hassle-free account management. If you have any questions beyond what’s covered here, don’t hesitate to reach out to our support team via the in-app chat.