Questions, meet answers. 💡
We’ve gathered all the essential information about Kontentino — from setup and user roles to AI tools, billing, and privacy — in one clear, easy-to-navigate guide. Think of this as your go-to resource whenever you need clarity on how Kontentino works or how to get the most out of it.

Kontentino is a social media management platform for agencies and brands that simplifies planning, streamlines approvals, and reduces chaos. With AI built for marketers and a clean, intuitive interface, it keeps teams productive, aligned, and moving faster.

With Kontentino, you can create, schedule, collaborate on, and publish posts to:

Kontentino is designed for:

Unlike other tools, Kontentino is built around collaboration and approval workflows, making it ideal for agencies and teams. Key advantages:

It brings planning, approvals, and publishing into one clear, organized space - with purpose-built AI that accelerates your workflow while keeping your brand voice intact.

Kontentino supports most formats available for native publishing, including single-image and video posts, Stories, Reels, carousels, galleries, and link posts. For a complete list of supported formats and detailed media specifications, check out this guide.

Yes. Kontentino makes it easy to manage multiple social media accounts and brands from one dashboard by selecting multiple profiles in the Profile selector. You can also create Profile Groups for a consolidated calendar view.

A profile is a specific page/account on the social media platform, e.g., if you manage 2 Facebook business accounts, 2 Instagram pages, and 2 LinkedIn profiles, it is counted as 6 profiles.

Yes. Kontentino offers both post-level and page-level insights to track reach, engagement, and effectiveness of your Facebook, Instagram, and LinkedIn profiles.

Reports are exportable for easy client or stakeholder presentations. Find out more about the Analytics and Reporting module here.

No - Kontentino is available both on desktop and as a mobile app, so you can create, review, approve, and publish content anytime, anywhere. Find out more about the mobile app here.

Definitely. With Kontentino’s Time Savers features and drag & drop, you can reschedule, copy, or move posts across profiles in bulk in seconds.

Of course. You can:

Yes - you can edit any scheduled post in Kontentino as long as its publishing time is still in the future. The only exception is Facebook posts that are scheduled via the “Export in Advance” feature, which requires a different process. For step-by-step instructions on how to edit and reschedule these posts, see this article.

Yes! Kontentino integrates a range of built-in AI content tools designed specifically for social media managers. You can use the Enhance button to refine grammar, rewrite and expand captions, and generate optimized text. Also, our AI Hashtag & Emoji Generator will help you create on-brand tags, and Brand Hub lets you automate your brand voice for fast, consistent copy generation.

A user is anyone who takes action in Kontentino - whether it’s creating posts, uploading media, reviewing, or approving content. Clients are also considered users and therefore require a user seat.

The Client role is designed to keep things simple and client-friendly. Clients can

This way, clients act as brand gatekeepers without getting lost in unnecessary details.

The clients do not need to register themselves; you invite them to Kontentino, and they only need to set up a password.

There’s no hard limit. The number of users depends on your subscription plan. For more than 30 users, contact us at sales@kontentino.com for custom pricing.

Yes! Our team will gladly walk you through a personalized demo of Kontentino. You can book a call with us here.

Your free trial gives you full access to all Kontentino features for 14 days - no credit card required. Need more time? Contact us via the support chat or at hello@kontentino.com.

To continue, simply add your billing information and choose a plan. If you don’t, your account will expire and you’ll lose access to your social media calendar. You can reactivate anytime by renewing your subscription or contacting support.

Any scheduled posts will still be published after the trial ends.

Each new user gets a unique login URL in the format: company.kontentino.com. Simply enter it into your browser, or visit kontentino.com and log in via the button in the top-right corner.

Our 5-star rated support team is here to help - from onboarding to everyday questions. We offer live chat, email support, demos, consultations, and regular check-ins.

Yes! We’ve created a set of tutorials and onboarding videos that guide you step by step, share best practices, and help you save time. 👉 Watch them here.

Kontentino offers flexible monthly and annual plans based on the number of users, profiles, and features you need. 👉 See pricing 👈

Annual subscriptions include savings compared to monthly billing.

Also, Kontentino proudly supports nonprofits with a 50% lifetime discount. To claim this offer, simply provide a copy of your determination letter or another official document confirming your nonprofit status. Send us the proof via the in-app chat, and we’ll apply the discount to your account.

We accept debit and credit cards and PayPal.

To update your payment method, go to Settings → Billing dashboard → Payment methods and upload a new method. If you’d like to remove the old payment method, please contact us via the support chat in Kontentino.

You can update your plan (the number of users, profiles, or features) or payment details anytime in the billing dashboard. To cancel your plan, contact our support team via live chat or email cancelations@kontentino.com to finalize.

Yes. You can renew it by purchasing a new plan. Log in to your existing account, where you’ll be redirected to your Billing dashboard.

You can easily download the invoices anytime from your Billing dashboard → Invoices.

The tax is calculated based on the type of business you perform (an individual or a company) as well as the country you specify in the billing address section in the Billing dashboard.

If you are a company, and:

If you are an individual, and:

No. Kontentino subscriptions are billed monthly or annually in advance. Payments are non-refundable - including early termination, downgrades, or discontinued use.

Your data is securely hosted in the EU (Frankfurt, Germany). For enterprise customers, we also offer options for customized data storage regions.

Yes. As an EU-based company, Kontentino has been fully GDPR compliant since 2018, ensuring your data is handled securely.

Still can’t find what you’re looking for? Our support team is just a message away. 💬
Reach out via live chat or email us at hello@kontentino.com - we’ll help you resolve your question in no time so you can get back to creating great content.