What this article is for:
Kontentino keeps you updated with notifications about posts, comments, tasks, and approvals. Not everyone needs the same updates, so you can customize your preferences to receive only what matters to you - via email, in-app notifications, or push notifications.
Table of Contents
Accessing Your Notification Settings
Understanding Notification Types
Notification Channels
Customizing Your Preferences
Global Page Notifications
Troubleshooting
FAQs
Accessing Your Notification Settings
You can access your notification settings in just a few clicks.
Step-by-Step Instructions
Click your profile avatar
Located in the top-right corner of Kontentino
Open the user menu
Select Notification settings
You’ll now see all available notification types.
Each notification type includes a toggle to enable or disable email notifications.
Alternatively, you can access the Notification settings directly from a notification email you received - by clicking on the Manage your notification settings button at the bottom of the email.
Understanding Notification Types
Kontentino offers several notification types to keep you informed about relevant activity.
Core Notifications
Notification Type | What It Does | When You’ll Get It |
Post comments | Alerts you when someone comments on a post | When someone comments on your post, or on a post within a profile you have access to (without @mentioning anyone) |
Post comment mentions | Alerts you when someone @mentions you | When a colleague tags you using @yourname |
Task assignments | Alerts you when you’re assigned a task | When a colleague assigns you a task |
Post approvals | Alerts you when posts require your review | When a post is sent to you for approval (internal or client) |
Your task is completed | Alerts you when assigned tasks are completed | When a colleague marks a task you assigned as DONE |
Your post is approved | Confirms when your post is approved | When a colleague or client approves your post |
Your post is rejected | Alerts you when changes are required | When a colleague or client requests edits |
⚠️ Good to know:
You will only see notification types that are relevant to your role and permissions.
For example, if you don’t have approval permissions, you won’t see Post approvals.
Notification Channels
Kontentino delivers notifications through multiple channels.
📧 Email Notifications
Sent to your registered email address
Include details about the activity and a direct link to view it
Best for: Important updates you don’t want to miss
Default state: Enabled for all notification types
🔔 In-App Notifications
Appear in the notification center (bell icon)
Always enabled and cannot be disabled per notification type
Can be marked as read or cleared
Best for: Staying updated while actively working in Kontentino
How to access:
Hover over the bell icon in the bottom part of the left navigation panel for a quick notifications preview.
Click on the bell icon to access all notifications. Blue-filled circle next to the notification means "New" or "Unread", empty/white circle means "Read".
📱 Mobile Push Notifications
Available via the Kontentino mobile app
Sent directly to your phone
Best for: Staying updated on the go and receiving reminders (e.g., manual publishing)
Default state: Disabled
To enable:
Install the mobile app
Allow push notifications when prompted (or later in your phone settings)
Customizing Your Preferences
You can fully control which notifications you receive.
Enabling or Disabling Notifications
Go to My profile → Notification settings
Find the notification type you want to adjust
Toggle the notification:
Green / On → You will receive the notification
Gray / Off → You will not receive the notification
Changes are saved automatically.
Example Configurations
“I only want approvals and mentions”
✅ Enable:
Post approvals
Post comment mentions
Your post is approved
Your post is rejected
❌ Disable:
Post comments
Task assignments
Your task is completed
“Minimal email, full in-app notifications”
Disable most email toggles
Keep in-app notifications (always enabled)
Check the bell icon regularly
“Manager assigning tasks”
✅ Enable:
Your task is completed
Post approvals
These help track team progress and approvals.
💡 Pro tip:
Start with more notifications enabled, then gradually turn off the ones that feel unnecessary.
Global Page Notifications
If your team uses Global Content Manager, you can receive notifications about global content activity.
Global Notification Types
Notification | What It Does |
A post for a global page was created | Alerts you when new global content is available for adaptation |
A post for a global page was edited | Alerts you when global content is updated |
A post for a global page was deleted | Alerts you when global content is removed |
⚠️ Good to know:
These notifications appear only if:
You have access to the Global Content Manager feature
You have permission to adapt global content
Additional Settings
Open Notifications in a New Tab
When enabled, notifications open in a new browser tab instead of navigating away from your current page.
How to Enable
Go to Notification settings
Scroll to Additional Settings
Toggle Open notifications in a new tab
💡 Tip:
Useful if you want to keep your current work open while reviewing notifications.
Troubleshooting
Not Receiving Email Notifications
What you’ll see:
Emails are not arriving despite being enabled.
Possible reasons
Emails are in spam/junk folder
Notification type is disabled
Incorrect email address
How to fix it
Check your spam/junk folder
Verify the notification is enabled
Confirm your email in My profile → My account
Wait a few minutes (delivery may be delayed)
If the issue persists, contact support via live chat.
Too Many Notifications
What you’ll see:
Too many alerts in your inbox or notification center.
How to fix it
Go to Notification settings
Review each notification type
Disable email notifications for less important updates
Keep in-app notifications for visibility
Missing Notification Types
What you’ll see:
Some notification types are not visible.
Why it happens
Notification visibility depends on your permissions
How to fix it
This is expected behavior
Contact your account admin if you believe you should have access
Best Practices & Pro Tips
Do
Enable notifications for time-sensitive actions (approvals, tasks)
Use email notifications as a backup for critical updates
Check in-app notifications regularly
Review your settings periodically as your workflow changes
Avoid
Disabling all notifications (you may miss important updates)
Pro Tips
Assign tasks instead of only commenting — task notifications are more visible
Use @mentions to get someone’s attention quickly
FAQs
Can I turn off all notifications?
You can disable all email notifications, but in-app notifications are always active. This ensures you can still see activity when logged in.
Why don’t I see certain notification types?
Some notifications only appear based on your role and permissions.
For example, Task assignments only appear if your role allows task assignments.
Will I receive duplicate notifications?
Yes, if multiple channels are enabled (e.g., email + in-app), you will receive notifications through each channel.
How do I stop email notifications for post comments?
Go to My account → Notification settings, find Post comments, and disable the Email toggle.
You will still receive in-app notifications.
Can I receive notifications as a daily digest?
No. Notifications are sent in real time.
To reduce volume, disable email notifications for less important updates.
Do notification settings sync across devices?
Email and in-app settings sync across devices and browsers
Push notifications are device-specific and must be enabled per device
Wrapping Up
You’re now ready to manage your notification preferences in Kontentino.
By customizing your settings, you can stay informed about important activity without unnecessary noise. You can always adjust your preferences as your workflow evolves.
If you have any questions or run into issues, contact the support team via the live chat in the bottom-right corner of your Kontentino dashboard. 💬