What this article is for:
My Profile section in Kontentino acts as your personal command center. From here, you can update your account details, manage connected devices, configure notification preferences, and connect your social media accounts for seamless publishing.
This guide covers everything you need to know about managing your profile effectively.
Table of Contents
Accessing My Profile Settings
Your profile menu is located in the left sidebar and provides quick access to your personal settings.
How to Access My Profile Menu
Click your avatar in the bottom-left corner of the sidebar.
Your profile picture (or initials) appears at the bottom of the navigation.
Choose one of the available options:
My account – Update personal details
Connections – Manage social media connections
Notification settings – Configure email notifications
Log out – Sign out of Kontentino
💡 Tip:
The Connections option is only visible if you have an Admin or Manager role.
My Account
The My account section allows you to manage your personal information and account preferences.
What You Can Update
Setting | Description |
Photo | Set a profile photo for your account |
First and last name | Your display name shown across Kontentino |
Role | View your role in Kontentino |
Your login email address | |
Password | Update your account password |
Account | Manage your account status and subscription |
How to Update Your Account Details
Click your avatar in the sidebar.
Select My account.
Update the fields you want to change.
Connections (Social Media Connections)
The Connections section is where you connect and manage your social media accounts. To connect social media profiles, users must have the required permissions, such as admin roles, on the respective platforms.
These connections allow Kontentino to schedule and publish posts on your behalf.
Supported Platforms
Kontentino supports authorization for the following social networks:
Platform | Connection Type | Token Expiration |
Meta Business Integration | 90 days | |
Meta Business Integration | 90 days | |
Threads | Meta Business Integration | 90 days |
OAuth Connection | Varies | |
X (Twitter) | OAuth Connection | No expiration |
OAuth Connection | Varies | |
Google Business Profile | Google OAuth | Varies |
TikTok | OAuth Connection | Varies |
YouTube | Google OAuth | Varies |
💡 Good to know:
Facebook, Instagram, and Threads are connected together through Meta Business Integration. Connecting one gives you access to all three.
How to Connect Your Meta Profiles in Kontentino Using Safe Connect
How to Connect a Social Media Account
1. Navigate to Connections
Click your avatar (My Profile)
Select Connections
2. Click Add new profile
Select the platform you need
Click Continue
3. Authorize Kontentino
Follow the platform prompts
Grant the required permissions
Select the pages or profiles you want to manage
5. Complete the Connection
You will be redirected back to Kontentino
Understanding Connection Status
Disconnected profiles will be displayed on top of your Connections page. A blue button is available next to each disconnected profile.
Note: For each platform, only one connection flow is necessary to reconnect all profiles.
Meta Safe connect: Once connected this way, there is no need to periodically reconnect your profiles. Alternatively, you can connect via Page Admin Access if the profiles are not part of a business portfolio in Meta Business Suite.
Token Expiration and Renewal
Some platforms require periodic reconnection due to token expiration.
Click Connect/Refresh on the platform card
Re-authorize your account on the platform
The connection refreshes automatically
💡 Pro tip:
Set a monthly reminder to check your authorizations to avoid unexpected publishing failures.
Disconnecting a Profile
To disconnect a social media profile:
Go to Settings > Profiles
Choose the profile you want to disconnect and click red cross
Confirm the action
⚠️ Warning:
Disconnecting a platform prevents scheduled posts from publishing and deletes all planned posts and content plans. A profile can be restored.
Notification Settings
You can control how and when Kontentino notifies you about important events.
Notification Types
Category | Description |
Post notifications | Alerts about post status changes, approvals, or rejections |
Comment notifications | Notifications when someone comments on or mentions you in a post |
Task notifications | Alerts about assigned tasks |
System notifications | Important updates about your account or platforms |
How to Configure Notifications
Click your avatar
Select Notification settings
Adjust your email notification preferences:
Turn the toggle on to receive notifications
Turn the toggle off to disable them
Your preferences are saved automatically.
Troubleshooting
If you encounter issues with your profile settings, check the common problems below.
Can’t Connect a Social Media Account
What you’ll see:
An error during authorization or the connection fails silently.
Possible reasons
Browser blocking pop-ups
Third-party cookies disabled
Platform permissions not granted correctly
How to fix it
Allow pop-ups for Kontentino
Enable third-party cookies in your browser
Try connecting in an incognito/private window
Remove Kontentino from the platform’s connected apps and try again
Where to remove the connection:
Facebook / Instagram → Business Integrations
LinkedIn → Data Privacy Settings
Pinterest → Security Settings
Google → Connected Apps
X (Twitter) → Connected Apps
Token Expired and Posts Aren’t Publishing
What you’ll see:
Failed posts with a “token expired” error.
Why it happens
Platform tokens have limited lifespans, usually tokens expire after 90 days. Keep in mind that this connection can be revoked by a password change or a security event on the native platform.
How to fix it
Go to Connections
Find the profile with failing posts
Click Connect/Refresh
Complete the re-authorization process
Not Receiving Notifications
What you’ll see:
Missing email or push notifications.
Possible reasons
Notifications disabled
Emails filtered into spam
How to fix it
Check that notifications are enabled
Add Kontentino emails to your safe sender list
Check your spam/junk folder
Confirm your email address is correct in My Account
Ensure push notifications are enabled in your phone settings for the Kontentino app
Best Practices & Pro Tips
Do
Reconnect social accounts before tokens expire
Keep notification settings balanced
Use strong, unique passwords
Avoid
Ignoring token expiration warnings
Sharing your login credentials with teammates
Disabling all notifications (you may miss important alerts)
Pro Tips
Set a monthly reminder to check your Connections page
Use the Kontentino mobile app for quick approvals and on-the-go management
Consolidate connections: one team member with proper Facebook access can share their token with the team
Bookmark the Connections page for faster troubleshooting
FAQs
How can a new colleague connect social media profiles to Kontentino?
Admins or managers can assign the existing connected profiles to the new colleague. To allow the new colleagues to publish content from Kontentino, they can connect the assigned profiles by either establishing new connections with their own admin permissions on social media profiles, or using shared access tokens for existing connections.
Can I have multiple social accounts connected at once?
Yes. You can connect multiple accounts per platform. For example, several Facebook Pages or LinkedIn Company Pages can be connected simultaneously. Each connected account will appear in the Profile Selector.
What happens if my token expires?
Scheduled posts will fail to publish if your token expires. You will receive a notification about the failure. To fix it, reconnect your account and reschedule the failed posts.
How do I know when my token is about to expire?
Kontentino shows a date when the token will expire. The exact expiration date is also displayed below the platform name in the Connections section.
Can I use Kontentino on multiple devices at the same time?
Yes. You can stay logged into Kontentino on multiple devices simultaneously.
What’s the difference between Connect and Refresh?
Connect – used for reconnecting the disconnected profiles
Refresh – used to refresh an existing connection (for example, when a token expires or permissions change)
Wrapping Up
You’re now ready to manage all aspects of your Kontentino profile.
From keeping your social media connections active to configuring the right notification setup, these settings help you stay in control of your social media workflow.
If you have questions or run into issues, contact the support team via the live chat in the bottom-right corner of your Kontentino dashboard. 💬