If your scheduled Instagram posts fail to get published, they are switched back to Approved by client status instead, and you receive an email saying that your post couldn't be published due to an error, you need to reauthorize the connection between Kontentino and Instagram with 5 simple steps:
1. Make sure your Instagram account is a professional account (Business or Creator)
Kontentino can auto-publish to Instagram Business and Creator profiles. Personal accounts cannot auto-publish.
To check or switch:
Open your Instagram app.
Tap the three lines in the top right (Settings and activity).
Scroll to the For professionals section → Account type and tools.
If you see the option to Switch to professional account, your account is currently Personal. Tap it to switch to a Business or Creator account.
Tap Next, choose the category that best fits your profile, and finish the setup by selecting Switch to professional account.
✅ If, under For professionals, you see items like Insights, Ads payment, etc., then your profile is already set as a professional (Business or Creator) account
2. Check and fix the Facebook Page ↔ Instagram connection
Instagram professional accounts must be linked to a Facebook Page, or they will not appear in Kontentino. This applies whether you are connected with Facebook Page Admin - Login or Meta Business Manager - Login (Safe Connect).
For the New Pages Experience (most pages today):
Switch to the Page’s profile
Go to Settings & Privacy → Settings → Linked accounts → Instagram
If you see “Review Connection”
The Admin (creator of the Instagram account) must open Instagram on a mobile device to confirm:
Instagram app → Edit profile → Public business information → Page → Connect or Create → Connect a Facebook page
If the connection exists, but issues persist
Disconnect the Instagram account from the Page → reconnect it again. You might be asked to review the connection after that. (This often forces Meta to refresh internal permissions.)
Checking the Instagram connection in the Classic page:
If your Facebook page is still in the "Classic" mode, to check the Instagram connection, go to your Facebook page → Page settings → Instagram:
If you use Meta Business Manager - Login (Safe Connect): check the portfolio assets too
An Instagram account assigned as an asset inside your business portfolio is not automatically linked to its Facebook Page, because those are two separate things in Meta. If the account doesn't show up in Kontentino, connect it to its Facebook Page (same steps as above, under Settings & Privacy → Settings → Linked accounts → Instagram).
3. Remove the old Kontentino integration from Facebook
This step applies if you are connected with Facebook Page Admin - Login. If you are connected with Meta Business Manager - Login (Safe Connect), skip this step and go straight to step 4.
Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
Profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrationsFind Kontentino
Click Remove
⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.
4. Reconnect Instagram & Facebook in Kontentino
After removing the Kontentino integration from Facebook (Facebook Page Admin - Login), or directly if you are connected with Safe Connect, refresh your connection in Kontentino:
Go to Kontentino → My Profile → Connections
Click Connect/Refresh next to (any) Instagram profile
Click on Continue to Facebook (Facebook Page Admin - Login) or Continue with Business Manager (Meta Business Manager - Login). For the Business Manager steps, see How to Connect Your Meta Profiles Using Safe Connect.
With Facebook Page Admin - Login: in the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all listed Facebook pages
(Click Continue as [YourName])
Select the Facebook / Instagram pages you’d like to manage in Kontentino
Click Add profile (Facebook Page Admin - Login) or Add [number] pages (Meta Business Manager - Login)
⚠️ IMPORTANT: If you manage both Instagram and Facebook profiles in Kontentino, refresh both authorizations during this step.
⚠️ If you are connected with Safe Connect and a profile still doesn't appear in the page list, double-check the Instagram ↔ Facebook Page link in step 2. Being assigned as a portfolio asset alone isn't enough.
5. Plan a test post to Instagram in Kontentino and check if it gets published
If you happen to receive any error during any of the steps or need help, please contact our customer support. 💬