Have you suddenly lost your ability to schedule posts? You may need to reauthorize your connection between Kontentino and Facebook. ☝️
What is reauthorization? Simply put, reauthorization means refreshing the connection between Facebook and Kontentino. By refreshing it, you allow in your Facebook account a third-party app like Kontentino to access your data and publish on behalf of a page.
Why is reauthorization needed? You may be asked to reauthorize your connection when:
Your Facebook access token expires. (This is required by Facebook every 90 days due to the security measurements for third-party apps.)
Meta made a change in their API.
You manage and want to add a new Facebook page to Kontentino that wasn't connected to Kontentino before, so access to such a new page needs to be remembered.
Before starting the reauthorization process, ensure you have a sufficient role assigned to the page. To check this, switch to the business page → go to Settings → Page setup → Page access (make sure you're listed under People with Facebook access):
Alternatively, you can have a Full access role in the Meta Business Suite/Manager.
If you have the role and permissions to manage the page, you can reauthorize the connection by following these 2 steps:
1. Remove the Kontentino integration from Facebook Business Integrations
Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
Profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrationsFind Kontentino
Click Remove
⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.
2. Authorize the connection in Kontentino
Once the integration is removed:
Go to Kontentino → My Profile → Connections → click on Refresh
Log in to your personal Facebook account
In the Reconnect to Kontentino window, click Edit settings. Here you have two options for granting Kontentino access — opt in for your current pages/businesses only, or for all current and future pages/businesses. Select your preference and make sure all permissions are granted to all profiles (both Facebook and Instagram) → then hit Reconnect and save your preferences
Once you're back in Kontentino, select the business pages you want to connect and finish by clicking Add profile
❗️If you're managing any Instagram pages in Kontentino, make sure to reconnect Instagram too (in the same way as you just did with Facebook)
Amazing! ✨ Now your pages are connected, and you can keep scheduling your content for Facebook.
If you need any assistance, reach out to our live chat support. 💬
Related article: Adding your Facebook page to Kontentino