Skip to main content
All CollectionsHow To...? 🤓
How to fix Facebook posts publishing
How to fix Facebook posts publishing

A guide to giving Facebook permissions to publish

Chiara avatar
Written by Chiara
Updated over a week ago

Have you suddenly lost your ability to schedule posts? You may need to reauthorize your connection between Kontentino and Facebook. ☝️

What is reauthorization? Simply put, reauthorization means refreshing the connection between Facebook and Kontentino. By refreshing it, you allow in your Facebook account a third-party app like Kontentino to access your data and publish on behalf of a page.

Why is reauthorization needed? You may be asked to reauthorize your connection when:

  • Your Facebook access token expires. (This is required by Facebook every 90 days due to the security measurements for third-party apps.)

  • Facebook made a change in their API.

  • You manage and want to add a new Facebook page to Kontentino that wasn't connected to Kontentino before, so access to such a new page needs to be remembered.

Before starting the reauthorization process, ensure you have a sufficient role assigned to the page. To check this, switch to the profile of the page –> go to Settings –> Page setup –> Page access:

Alternatively, you can have a Full access role in the Meta Business Suite/Manager.

If you have the role and permissions to manage the page, you can reauthorize the connection by following these steps:

1. Remove the Kontentino integration from Facebook Business Integrations

Go to this link: https://www.facebook.com/settings?tab=business_tools (if you use a New page experience, please switch from the page's profile to your personal Facebook profile first), or click on your profile picture > Settings > Security and login > Business integrations:

Go to Business integrations section > select Kontentino and click on Remove:

(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages – this only revokes the future usage of Kontentino.)

2. Authorize the connection in Kontentino

After this, please go to Calendar in Kontentino –> Profile selector –> and click on the +Add new button to log in to Facebook and permit access to Kontentino to the pages you manage. This way, you can connect multiple pages at once.

(NOTE: If you'd like to edit to which specific pages/profiles Kontentino should have access to, click on Edit access to adjust it.)

Amazing! ✨ Now your pages are connected, and you can keep scheduling your content for Facebook.

If you need any assistance, reach out to our live chat support. 💬

Did this answer your question?