If you see this error message in Kontentino, it means that while trying to sync your data with Facebook, the Facebook page was not found, or it's not linked to your account.
In other words, you need to check if the Facebook page hasn't been deleted/blocked, or if you have sufficient permissions to connect the Facebook profile.
By following these few steps, you should be able to resolve the problem in no time:
1. Check if your Facebook page is not deactivated, deleted, or blocked.
Notifications: Check your email and any in-app alerts for messages about a suspension, restriction, or disabled access.
Your Page: Try opening your Facebook Page directly. If you can’t access it - or it doesn’t appear at all - it may be unpublished, removed, or your admin rights may have been revoked.
Meta Business Suite: Open Meta Business Suite to review your business assets. If there’s an issue with your Page or permissions, you’ll usually see a notice there.
2. Make sure you have a sufficient role on the Facebook page
Ensure you have the right permissions to manage the page - you need full access with content publishing rights.
To verify this:
Switch to the page’s profile → go to Settings → Page setup → Page access (make sure you're listed under People with Facebook access)
or check your access in the Meta Business Suite:
Log in to Meta Business Suite (business.facebook.com) using your personal Facebook account and select the correct business portfolio in the top left corner.
On the left sidebar, go to Settings → People. This shows all team members who have some level of access.
To see which Pages you can access, click on your name → check Business assets → then Pages.
Check that you have Full access (Admin access). If not, ask the page owner to edit your access to Full access.
3. Remove the Kontentino integration from Facebook Business Integrations
Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
click your profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrationsFind Kontentino
Click Remove
⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.
4. Reconnect Facebook & Instagram in Kontentino
After removing the Kontentino integration from Facebook, refresh your connection directly in Kontentino:
Go to Kontentino → My Profile → Authorization
Click Reconnect next to Facebook (/Instagram)
Make sure you're logged in to your personal Facebook account. In the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all listed profiles (both Facebook and Instagram)
Click Continue as [YourName]
Select the Facebook pages you’d like to manage in Kontentino
Click Add profile
⚠️ IMPORTANT: If you manage both Instagram and Facebook profiles in Kontentino, refresh both connections during this step.
Amazing! ✨ Now your pages are connected, and you can keep scheduling your content on Facebook.
If you tried all of the actions above and the problem still persists, please contact our Customer Support. 💬