Lost the ability to schedule or publish posts? You may need to reconnect your social media page. This happens when your access token expires, when you change your password, or when you update permissions on the social network.
Don’t worry - reconnecting is quick, your data stays safe, and this guide walks you through the process for every platform.
Table of Contents
Why Pages Need Reconnecting
How to Know When to Reconnect
Reconnecting Your Pages
Platform-Specific Instructions
What Happens to Scheduled Posts
Disconnecting a Page
Troubleshooting
Best Practices & Pro Tips
FAQs
Why Pages Need Reconnecting
Social media platforms use secure access tokens to let Kontentino post on your behalf. These tokens can become invalid for several reasons:
Reason | What Happens |
Token expiration | Most platforms expire tokens after some time. For example, Facebook and Instagram connected with Facebook Page Admin - Login expire every 60–90 days. Meta Business Manager - Login (Safe Connect) does not expire. |
Password change | Changing your social media password automatically revokes app access |
Permission changes | If you update what Kontentino can do in your platform settings |
Manual revocation | If you removed Kontentino from your connected apps on the platform |
Platform policy changes | Sometimes platforms update their API and require fresh authorization |
⚠️ Good to know: Reconnecting does not delete your scheduled or published posts. Your content is safe - you just need to refresh the connection so Kontentino can continue posting.
How to Know When to Reconnect
Kontentino gives you several indicators when a profile needs to be reconnected.
Reconnection banner
When one or more of your profiles gets disconnected, a yellow banner appears at the top of the screen: ⚠️ Reconnection Required. Some of your profiles are no longer publishing or collecting data. Reconnect your profiles
Click Reconnect your profiles to go straight to the reconnection flow. You can close the banner with the X, but it will keep appearing for as long as a profile remains disconnected.
Disconnected profiles in the profile selector
A disconnected profile shows a red Connect button next to its name in the profile selector. This means the profile needs to be reconnected, and until then posts can’t be published and data isn’t collected.
To find affected profiles, open the profile selector (for example in the Calendar) and look for the red Connect button. Click it to start reconnecting that profile.
💡 Tip: Even with many profiles, the red Connect button makes it easy to spot the ones that need attention.
Expiration Warnings
In your Connections settings (My profile → Connections), you’ll see token expiration information:
“Expires in 10 days (15.01.2026)” — Your token is still valid but expiring soon
“Expired 3 days ago (05.01.2026)” — Token has expired, reconnection needed
💡 Pro tip: Kontentino shows a warning icon 14 days before your token expires, giving you time to reconnect before it causes issues.
Reconnecting Your Pages
Here’s the general process for reconnecting any social media platform. Platform-specific details follow below.
Step-by-Step Instructions
Navigate to Connections settings
Click your profile avatar in the bottom left corner
Select My profile → ConnectionsFind the platform that needs reconnecting
Scroll to the social network section (Facebook, LinkedIn, etc.)
Look for platforms with the ⚠️ red warning icon
You’ll see “This account is not connected” in the tooltipClick the Connect/Reconnect button
Click Connect on the account that needs refreshing
For Meta (Facebook/Instagram), both platforms reconnect togetherLog in to the social network
You’ll be redirected to the platform’s login page
Enter your credentials for that social account
Make sure you’re logging into the correct accountGrant the required permissions
Review the permissions Kontentino is requesting
Click Allow, Authorize, or the equivalent button
These permissions let Kontentino post on your behalfReturn to Kontentino
You’ll be automatically redirected back
The account should now show a ✅ green checkmark
Your scheduled posts can now be published
💡 Tip: Make sure you’re logged into the correct social media account in your browser before clicking Reconnect. Otherwise, you might authorize the wrong profile.
Platform-Specific Instructions
Each platform has slightly different steps:
Facebook & Instagram (Meta)
Facebook and Instagram are managed together under Meta.
Requirements:
Admin access to the Facebook Page
Instagram business account connected to a Facebook page
Steps:
Go to Connections and find the Facebook or Instagram profile.
Click Refresh, or Connect if the profile is listed under Disconnected profiles.
Click on Continue with Business Manager (Meta Business Manager - Login) or Continue to Facebook (Facebook Page Admin - Login).
Log in to Facebook and grant all requested permissions to profiles and portfolios.
Select the pages you want to connect.
Click Add [number] pages (Meta Business Manager - Login) or Add profile (Facebook Page Admin - Login).
⚠️ Important: with Facebook Page Admin - Login, Facebook tokens expire every 60–90 days. We will send you a notification when the profile is soon to expire. You can also switch to Meta Business Manager - Login, which is less likely to be revoked and does not expire.
LinkedIn allows you to connect multiple company pages and personal profiles.
Requirements:
Admin access to the Company Page (for company pages)
Direct login for personal profiles
Steps:
Find the LinkedIn section in Connections settings
Click Connect
Log in to your LinkedIn account
Authorize Kontentino to access your pages
Select which pages to connect
Twitter / X
Requirements:
Owner access to the Twitter/X account
Steps:
Find the Twitter section in Connections settings
Click Connect
Log in to Twitter/X
Click Authorize app
Select the profiles to connect
Requirements:
Business account required
Admin access to the boards you want to post to
Steps:
Find the Pinterest section in Connections settings
Click Connect
Log in to Pinterest
Allow Kontentino access
Select the profiles/boards to connect
Google Business Profile
Google services share authentication, so one login covers both Google and YouTube.
Requirements:
Owner or Manager access to the Google Business Profile
Steps:
Find the Google My Business section
Click Connect
Log in to your Google account
Grant requested permissions
Select the profile to connect
YouTube
Requirements:
Channel Manager access for YouTube
Steps:
Find the YouTube section
Click Connect
Log in to your Google account
Grant requested permissions
Select the channel to connect
TikTok
Requirements:
TikTok Business account
Steps:
Find the TikTok section in Connections settings
Click Connect
Log in to TikTok
Authorize Kontentino
Select the profile to connect
Threads
Requirements:
Instagram Business account with Threads enabled
Steps:
Find the Threads section in Connections settings
Click Connect
Authorize through Meta/Instagram
What Happens to Scheduled Posts?
Scenario | What Happens |
Existing scheduled posts | Stay in the system, waiting to be published |
Attempting to publish | Post fails with an error message |
After reconnecting | Previously scheduled posts can be published normally after manual rescheduling |
✅ No data loss: Your posts aren’t deleted when an account disconnects. Just reconnect and you’re back in business.
Disconnecting a Page
Need to remove a social media connection entirely?
Go to Settings > Profiles
Find the platform you want to disconnect
Click the red cross
Confirm the action
Troubleshooting
Having issues reconnecting? Here are the most common problems and how to fix them:
Can’t See the Page You Want to Connect
What you’ll see:
After authorising, the expected page doesn’t appear in your options.
Why it happens:
You don’t have admin access to the page
You’re logged into the wrong social media account
The page hasn’t been granted proper permissions
How to fix it:
Log out of the social network in your browser
Log in with the account that has admin access to the page
Try the reconnection process again
Make sure you select all required permissions when asked
Authorisation Keeps Failing
What you’ll see:
You complete the login process but the account stays disconnected.
Why it happens:
Browser cookies or cache issues
Pop-up blocker interfering
Security software blocking the redirect
How to fix it:
Clear your browser cache and cookies
Try a different browser (Chrome recommended)
Disable any ad blockers or pop-up blockers temporarily
Try in an incognito/private window
“You Haven’t Reconnected Your Profile” Error
What you’ll see:
Error message when trying to schedule:
“You haven’t reconnected your LinkedIn profile and an old LinkedIn authorization is being used.”
Why it happens:
An old, expired token is still associated with your profile.
How to fix it:
Go to Settings > Profiles
Find the affected profile
Click the red cross → Disconnect first
Then click Connect to set up a fresh connection
Posts Still Failing After Reconnection
What you’ll see:
You reconnected but posts are still failing to publish.
Why it happens:
Permissions weren’t fully granted during reconnection
Page role was changed on the social network side
You authorized a different profile than expected
How to fix it:
Disconnect the account completely
Go to the social network’s app settings and remove Kontentino
Reconnect fresh from Kontentino
Ensure you grant ALL requested permissions
→ Still not working? Reach out to our support team via live chat.
Best Practices & Pro Tips
✅ Do
Reconnect proactively when you see the 14-day expiration warning
Use a dedicated browser profile for your social media accounts
Keep track of which account credentials connect which pages
React to the notifications and emails about disconnected profiles
❌ Avoid
Waiting until posts fail to reconnect
Changing your social media passwords without reconnecting afterward
Removing Kontentino from your connected apps on the platform
FAQs
Q: How often do I need to reconnect?
A: It depends on the connection. Facebook and Instagram connected with Facebook Page Admin - Login expire every 60–90 days, while Meta Business Manager - Login (Safe Connect) does not expire. Other platforms may have different expiration periods. Kontentino warns you 14 days before expiration so you can reconnect proactively.
Q: Will reconnecting delete my scheduled posts?
A: No. Reconnecting refreshes your authorisation without affecting any of your content. Your scheduled posts, drafts, and published content remain exactly as they were.
Q: Why do Facebook and Instagram reconnect together?
A: Both platforms are owned by Meta and share the same authorisation system. When you connect to Meta, you’re authorising access to both platforms at once.
Q: Can I connect multiple LinkedIn profiles?
A: Yes. LinkedIn allows you to connect multiple company pages and personal profiles. You can also disconnect individual LinkedIn profiles without affecting others.
Q: What permissions does Kontentino need?
A: Kontentino requests permissions to post content, manage pages, and access basic profile information. These permissions are required for scheduling and publishing to work. Always grant all requested permissions.
Q: Someone else connected our company page. Can I reconnect it?
A: You’ll need the same level of access (usually admin) on the social network to reconnect.
Wrapping Up
Reconnecting your pages is a normal part of keeping your social media accounts secure - and it only takes a minute once you know where to go.
Keep an eye on expiration warnings, reconnect proactively, and you’ll avoid any publishing disruptions.
Need help?
Reach out to us via the live chat in the bottom-right corner of your Kontentino dashboard. We’re happy to help! 💬