Lost the ability to schedule or publish posts? You may need to reconnect your social media page. This happens when your access token expires, when you change your password, or when you update permissions on the social network.
Don’t worry - reconnecting is quick, your data stays safe, and this guide walks you through the process for every platform.
Table of Contents
Why Pages Need Reconnecting
How to Know When to Reconnect
Reconnecting Your Pages
Platform-Specific Instructions
What Happens to Scheduled Posts
Sharing Access Tokens
Disconnecting a Page
Troubleshooting
Best Practices & Pro Tips
FAQs
Why Pages Need Reconnecting
Social media platforms use secure access tokens to let Kontentino post on your behalf. These tokens can become invalid for several reasons:
Reason | What Happens |
Token expiration | Most platforms (like Facebook) expire tokens every 60–90 days for security |
Password change | Changing your social media password automatically revokes app access |
Permission changes | If you update what Kontentino can do in your platform settings |
Manual revocation | If you removed Kontentino from your connected apps on the platform |
Platform policy changes | Sometimes platforms update their API and require fresh authorization |
⚠️ Good to know: Reconnecting does not delete your scheduled or published posts. Your content is safe - you just need to refresh the connection so Kontentino can continue posting.
How to Know When to Reconnect
Kontentino gives you several indicators when a page needs reconnection:
Visual Status Indicators
Status | What It Looks Like | What It Means |
⚠️ Disconnected | Red Reconnect button next to profile name in profile selector | Account needs reconnection. Posts can’t be published |
Expiration Warnings
In your Authorization settings (My profile → Authorization), you’ll see token expiration information:
“Expires in 10 days (15.01.2026)” — Your token is still valid but expiring soon
“Expired 3 days ago (05.01.2026)” — Token has expired, reconnection needed
💡 Pro tip: Kontentino shows a warning icon 14 days before your token expires, giving you time to reconnect before it causes issues.
Reconnecting Your Pages
Here’s the general process for reconnecting any social media platform. Platform-specific details follow below.
Step-by-Step Instructions
Navigate to Authorization settings
Click your profile avatar in the bottom left corner
Select My profile → AuthorizationFind the platform that needs reconnecting
Scroll to the social network section (Facebook, LinkedIn, etc.)
Look for platforms with the ⚠️ red warning icon
You’ll see “This account is not connected” in the tooltipClick the Connect/Reconnect button
Click Reconnect on the account that needs refreshing
For Meta (Facebook/Instagram), both platforms reconnect togetherLog in to the social network
You’ll be redirected to the platform’s login page
Enter your credentials for that social account
Make sure you’re logging into the correct accountGrant the required permissions
Review the permissions Kontentino is requesting
Click Allow, Authorize, or the equivalent button
These permissions let Kontentino post on your behalfReturn to Kontentino
You’ll be automatically redirected back
The account should now show a ✅ green checkmark
Your scheduled posts can now be published
💡 Tip: Make sure you’re logged into the correct social media account in your browser before clicking Reconnect. Otherwise, you might authorize the wrong profile.
Platform-Specific Instructions
Each platform has slightly different steps:
Facebook & Instagram (Meta)
Facebook and Instagram are managed together under Meta.
Requirements:
Admin access to the Facebook Page
Instagram business account connected to a Facebook page
Steps:
In Authorization settings, find the Meta section
Click Reconnect for Facebook or Instagram (if reconnecting both, repeat for each)
Log in to Facebook
Grant all requested permissions
Select the Pages you want to connect
Click Done
⚠️ Important: Facebook tokens expire every 60–90 days. Set a calendar reminder.
LinkedIn allows you to connect multiple company pages and personal profiles.
Requirements:
Admin access to the Company Page (for company pages)
Direct login for personal profiles
Steps:
Find the LinkedIn section in Authorization settings
Click Reconnect
Log in to your LinkedIn account
Authorize Kontentino to access your pages
Select which pages to connect
Twitter / X
Requirements:
Owner access to the Twitter/X account
Steps:
Find the Twitter section in Authorization settings
Click Reconnect
Log in to Twitter/X
Click Authorize app
Select the profiles to connect
Requirements:
Business account required
Admin access to the boards you want to post to
Steps:
Find the Pinterest section in Authorization settings
Click Reconnect
Log in to Pinterest
Allow Kontentino access
Select the profiles/boards to connect
Google Business Profile
Google services share authentication, so one login covers both Google and YouTube.
Requirements:
Owner or Manager access to the Google Business Profile
Steps:
Find the Google My Business section
Click Reconnect
Log in to your Google account
Grant requested permissions
Select the profile to connect
YouTube
Requirements:
Channel Manager access for YouTube
Steps:
Find the YouTube section
Click Reconnect
Log in to your Google account
Grant requested permissions
Select the channel to connect
TikTok
Requirements:
TikTok Business account
Steps:
Find the TikTok section in Authorization settings
Click Reconnect
Log in to TikTok
Authorize Kontentino
Select the profile to connect
Threads
Requirements:
Instagram Business account with Threads enabled
Steps:
Find the Threads section in Authorization settings
Click Reconnect
Authorize through Meta/Instagram
What Happens to Scheduled Posts?
Scenario | What Happens |
Existing scheduled posts | Stay in the system, waiting to be published |
Attempting to publish | Post fails with an error message |
After reconnecting | Previously scheduled posts can be published normally after manual rescheduling |
✅ No data loss: Your posts aren’t deleted when an account disconnects. Just reconnect and you’re back in business.
Sharing Access Tokens
If you work on a team, you can share your access token so other team members can publish using your connected account.
How to Share Access
In Authorization settings, navigate to the platform you wish to share
Click the three-dot menu (⋮)
Toggle Share access ON
When shared:
Team members with Admin or Manager roles can schedule and publish posts
A users icon appears next to the account name
💡 Tip: Shared tokens let teams collaborate without multiple logins.
Disconnecting a Page
Need to remove a social media connection entirely?
Go to My profile → Authorization
Find the platform you want to disconnect
Click the three-dot menu (⋮)
Select Disconnect (for Meta, click the trash icon)
Confirm the action
⚠️ For Meta (Facebook/Instagram): disconnecting removes both platforms together.
Troubleshooting
Having issues reconnecting? Here are the most common problems and how to fix them:
Can’t See the Page You Want to Connect
What you’ll see:
After authorizing, the expected page doesn’t appear in your options.
Why it happens:
You don’t have admin access to the page
You’re logged into the wrong social media account
The page hasn’t been granted proper permissions
How to fix it:
Log out of the social network in your browser
Log in with the account that has admin access to the page
Try the reconnection process again
Make sure you select all required permissions when asked
Authorization Keeps Failing
What you’ll see:
You complete the login process but the account stays disconnected.
Why it happens:
Browser cookies or cache issues
Pop-up blocker interfering
Security software blocking the redirect
How to fix it:
Clear your browser cache and cookies
Try a different browser (Chrome recommended)
Disable any ad blockers or pop-up blockers temporarily
Try in an incognito/private window
“You Haven’t Reconnected Your Profile” Error
What you’ll see:
Error message when trying to schedule:
“You haven’t reconnected your LinkedIn profile and an old LinkedIn authorization is being used.”
Why it happens:
An old, expired token is still associated with your profile.
How to fix it:
Go to My profile → Authorization
Find the affected platform
Click the three dots → Disconnect first (or the trash icon for Meta)
Then click Connect to set up a fresh connection
Posts Still Failing After Reconnection
What you’ll see:
You reconnected but posts are still failing to publish.
Why it happens:
Permissions weren’t fully granted during reconnection
Page role was changed on the social network side
You authorized a different profile than expected
How to fix it:
Disconnect the account completely
Go to the social network’s app settings and remove Kontentino
Reconnect fresh from Kontentino
Ensure you grant ALL requested permissions
→ Still not working? Reach out to our support team via live chat.
Best Practices & Pro Tips
✅ Do
Reconnect proactively when you see the 14-day expiration warning
Use a dedicated browser profile for your social media accounts
Keep track of which account credentials connect which pages
Check the Authorization page monthly to catch issues early
❌ Avoid
Waiting until posts fail to reconnect
Changing your social media passwords without reconnecting afterward
Removing Kontentino from your connected apps on the platform
Having multiple people authorize the same page using the same login (use shared tokens instead)
💡 Pro Tips
Set a quarterly calendar reminder to check your connections
Use the Share access feature for team accounts instead of multiple authorizations
FAQs
Q: How often do I need to reconnect?
A: It depends on the platform. Facebook/Instagram tokens expire every 60–90 days. Other platforms may have different expiration periods. Kontentino warns you 14 days before expiration so you can reconnect proactively.
Q: Will reconnecting delete my scheduled posts?
A: No. Reconnecting refreshes your authorization without affecting any of your content. Your scheduled posts, drafts, and published content remain exactly as they were.
Q: Why do Facebook and Instagram reconnect together?
A: Both platforms are owned by Meta and share the same authorization system. When you connect to Meta, you’re authorizing access to both platforms at once.
Q: Can I connect multiple LinkedIn profiles?
A: Yes. LinkedIn allows you to connect multiple company pages and personal profiles. You can also disconnect individual LinkedIn profiles without affecting others.
Q: What permissions does Kontentino need?
A: Kontentino requests permissions to post content, manage pages, and access basic profile information. These permissions are required for scheduling and publishing to work. Always grant all requested permissions.
Q: Someone else connected our company page. Can I reconnect it?
A: You’ll need the same level of access (usually admin) on the social network to reconnect. If another team member originally connected it, coordinate with them or use the Shared Access Token feature.
Wrapping Up
Reconnecting your pages is a normal part of keeping your social media accounts secure - and it only takes a minute once you know where to go.
Keep an eye on expiration warnings, reconnect proactively, and you’ll avoid any publishing disruptions.
Need help?
Reach out to us via the live chat in the bottom-right corner of your Kontentino dashboard. We’re happy to help! 💬