To connect your Instagram profiles to Kontentino without issues, these three conditions must be met:
🔁 Step 1: Check the Facebook Page ↔ Instagram connection
Instagram Business accounts must be linked to a Facebook Page, or they will not appear in Kontentino.
Checking the connection in the New Pages Experience view (most pages today):
Switch to the Page’s profile
Go to Settings & Privacy → Settings → Linked accounts → Instagram
If you see “Review Connection”
The Admin (creator of the Instagram account) must open Instagram on a mobile device to confirm:
Instagram app → Edit profile → Public business information → Page → Connect or Create → Connect a Facebook page
If the connection exists, but issues persist
Disconnect the Instagram account from the Page → reconnect it again. You might be asked to review the connection after that. (This often forces Meta to refresh internal permissions.)
Checking the connection in the Classic page view:
If your Facebook page is still in the "Classic" mode, go to your Facebook page → Page settings → Instagram:
✅ Step 2: Confirm you have the right role on the Facebook Page
Connecting Instagram to Kontentino requires a valid Facebook Page connection, and you need permission to manage that Page.
To check your role:
Switch to the page’s profile
Go to Settings & Privacy → Page settings → Page access (make sure you're listed under People with Facebook access)
Or open Meta Business Suite:
Log in to Meta Business Suite (business.facebook.com) using your personal Facebook account and select the correct business portfolio in the top left corner.
On the left sidebar, go to Settings → People. This shows all team members who have some level of access.
To see which Pages you can access, click on your name → check Business assets → then Pages.
Check that you have Full control (Admin access). If not, ask the page owner to edit your access to Full control.
📊 Step 3: Make sure your Instagram account is a Business account
Kontentino can only auto-publish to Instagram Business profiles. Personal and Creator accounts cannot auto-publish.
To check or switch:
Open your Instagram app and log in to the Instagram profile you wish to connect.
Tap the three lines in the top right (Settings and activity).
Scroll to the For professionals section → Account type and tools.
If you see the option to Switch to professional account, your account is currently Personal. Tap it to switch to a Business account.
Tap Next, choose the category that best fits your profile, and finish the setup by selecting Switch to professional account.
✅ If, under For professionals, you see items like Insights, Ads payment, etc., then your profile is already set as a Business account.
Step 4: Connect the Instagram profile to Kontentino
Once the 3 conditions above are met, you can connect your Instagram profile in the Calendar:
Open the Profile selector dropdown → click + Profile, or
The New button in the top right corner → Profile.
Then:
Hover over Instagram in the pop-up window and click Continue
Log in to your personal Facebook account
In the Kontentino is requiring access window, click Edit access and make sure you have selected and granted all permissions to all profiles (both Facebook and Instagram)
Select the business pages you want to connect and finish by clicking Add profile
This allows Kontentino to publish posts automatically on your behalf.
You’re all set - your Instagram profiles are connected and ready to publish some great content! 🎉
In case you run into any issues with profile connection and publishing, drop us a message via the live chat. 💬