Need to cancel your Kontentino subscription? Weâre sorry to see you go, but weâll make the process as smooth and transparent as possible. This guide explains how cancellation works, how to request it, and what to expect before and after your subscription ends.
How Subscription Cancellation Works
Kontentino uses a soft cancellation model, which means:
Your subscription does not end immediately
You keep full access until the end of your current billing period
Automatic renewals stop once cancellation is confirmed
Your data remains safe until your subscription period ends
This ensures you get the full value of what youâve already paid for and gives you time to export any content or data you may need.
How to Cancel Your Subscription
To cancel your Kontentino subscription, please contact our support team directly.
Step-by-step
Open the live chat in the bottom-right corner of your Kontentino dashboard
Let our support team know youâd like to cancel your subscription
Answer a few quick questions so we can process the request correctly
Receive a confirmation with details about when your access ends
đĄ Good to know: Only Admins or Managers with billing permissions can request subscription cancellation. If youâre unsure about your access, check with your account owner.
What Happens After You Cancel
During Your Remaining Subscription Period
Once your cancellation is confirmed, nothing changes right away. You keep:
Full access to all features
Continued publishing of all scheduled posts
Full access to your content library
Access to analytics and reporting
What changes:
No further automatic payments
Your subscription will not renew
After Your Subscription Ends
When your billing period ends:
Access is restricted - youâll see a âSubscription Expiredâ message when logging in
Scheduled posts may continue publishing - posts will keep publishing as long as the social media access token you shared with Kontentino remains valid
Team access is paused - all users on the account lose access
â ď¸ Heads up: If you donât want posts to continue publishing after your subscription ends, delete them from Kontentino (unless they are scheduled using the Export in advance feature [available for FB only], then follow this article to unschedule them first before deleting them in Kontentino.)
Alternatively, revoke Kontentinoâs access to your social media accounts directly on the platform (e.g. Facebook, LinkedIn).
Reactivating Your Subscription
Changed your mind? Reactivating is quick and easy.
Log in to your Kontentino account
Choose the option to reactivate your subscription
Select a plan and complete payment
Previous data may no longer be recoverable
Best Practices Before Cancelling
We recommend you:
Review scheduled posts and delete them in Kontentino (unless Exported in advance), or revoke social media access if you donât want them to publish after your subscription ends
Export any reports or analytics you want to keep
Download files from your media library
Inform your team about the upcoming change
Export your content calendar - select the profile and the time range â click the three dots in the top right corner â Export posts â choose between formats such as a spreadsheet (CSV), PDF, images, or text only.
Try to avoid:
Cancelling right before a scheduled campaign goes live
Forgetting to export important historical data
Assuming your data will be stored indefinitely
FAQs
Will I get a refund for unused time?
Kontentino subscriptions are non-refundable for partial billing periods. Youâll still have full access until your current billing period ends.
Can I cancel at any time?
Yes. Monthly plans end at the end of the current monthly billing period, and annual plans remain active until the annual billing period ends.
What happens to my scheduled posts?
Posts scheduled during your active subscription will publish as planned. After your subscription ends, scheduled posts may continue publishing automatically until the social media access token you connected to Kontentino expires or is revoked.
Can I downgrade instead of cancelling?
Yes. If cost is a concern, you can explore smaller plans in Settings â Billing dashboard â Edit subscription or contact support for help choosing the right option.
Iâm having issues with Kontentino - should I cancel?
Before cancelling, we recommend reaching out to our support team. Many issues can be resolved quickly, and weâre always happy to help.
Wrapping Up
Cancelling your subscription is simple - just reach out to our support team via live chat, and weâll handle the rest. Youâll keep full access until your billing period ends, so you have time to export anything you need.
If you decide to come back, you can reactivate your account anytime.
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Need help or want to explore alternatives? Chat with us anytime - weâre here for you đŹ